ff111 Privacy Policy
This policy clearly explains how your personal information is collected, stored, and used — and what your rights are.
1. Introduction & Scope
ff111 ("we", "our") operates a safe and reliable online entertainment platform for players in Bangladesh. This privacy policy describes how we collect your personal information, how we use it, and what steps we take to protect your privacy.
By using the ff111 website (https://ff111.lat) to create an account or use our services, you agree to this privacy policy. You must be 21 years of age or older. This policy applies to all users of our platform.
Please read this policy carefully before using our services. If you disagree with any part of this policy, please refrain from using our services and contact us.
2. What Information We Collect
ff111 may collect the following categories of personal information:
2.1 Registration & Account Information
When you create an account on our platform, we collect:
- Full name and date of birth
- Mobile number and email address
- National ID card or passport number (for identity verification)
- Username and encrypted password
2.2 Financial Transaction Information
To process your deposits and withdrawals, we collect payment method details. Transactions on ff111 are made only through bKash, Nagad, and Rocket. We store your mobile banking number and the date and amount of each transaction. Full card or bank account details are not stored on our servers.
2.3 Gaming Activity Information
To improve your gaming experience and ensure fair play, we collect:
- Bet amounts, win/loss history, and bonus usage records
- Preferred game categories and duration of use
- Session activity logs
2.4 Technical Information
Our servers automatically collect certain technical information such as IP address, browser type and version, device information, and cookies. This information is used to ensure the security and performance of the site.
2.5 Communication Information
When you seek support through our live chat or email, records of those conversations are stored. This helps us improve our service quality and resolve future issues.
3. Purpose of Using Information
ff111 uses the information collected for the following purposes:
3.1 Service Delivery & Operations
- Creating, verifying, and managing your account
- Processing deposits and withdrawals
- Awarding bonuses and rewards
- Managing gaming activity
3.2 Security & Fraud Prevention
We use your information to detect suspicious transactions, prevent the creation of multiple accounts, and maintain platform security. Your information is kept secure using SSL encryption technology.
3.3 Responsible Gaming
By analysing your gaming activity data, we can identify signs of excessive gaming and contact you if needed. This is an important part of our responsible gaming policy.
3.4 Customer Support
Using your past transaction and account history, our support team can provide you with fast and effective service. We provide support in Bengali and English 24/7 via live chat and email.
3.5 Legal Compliance
Information may be stored and provided as required to comply with applicable laws and regulations. Information may be provided in response to a valid request from a legal authority.
4. Cookies & Tracking Technologies
The ff111 website uses cookies and similar technologies. Cookies are small text files stored in your browser. They help improve the performance of our site and make your browsing experience easier.
4.1 Types of Cookies
- Essential cookies: Required for the basic functionality of the site, such as maintaining login sessions.
- Functional cookies: Remember your preferences such as language settings.
- Analytics cookies: Help us understand site usage patterns, which we use to improve our services.
4.2 Managing Cookies
You can disable cookies through your browser settings. However, doing so may cause some features of the site to not work properly. Disabling essential cookies may cause issues with login or payment functions.
5. Sharing Information with Third Parties
ff111 does not sell or rent your personal information. However, information may be shared with third parties in certain specific cases:
5.1 Payment Processors
Information necessary to complete transactions is shared with bKash, Nagad, and Rocket. These organisations operate under their own privacy policies.
5.2 Technology Service Providers
Technology companies that assist in operating our platform (such as server hosting and security services) may have access to the minimum information necessary. Each of these third parties operates under a strict confidentiality agreement.
5.3 Game Providers
Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, JILI, and other game providers may process some technical information from gaming sessions to ensure fair play.
5.4 Legal Obligations
Relevant information may be provided in response to a valid court order, government directive, or lawful request from a law enforcement agency. In such cases we are legally obligated to comply.
6. Data Security Measures
ff111 gives the highest importance to the security of your personal information. We have implemented the following technical and organisational measures:
SSL Encryption
All data transmitted between your browser and our servers is encrypted using SSL/TLS technology.
Data Encryption
Stored sensitive data such as passwords is protected using strong hashing algorithms.
Access Control
Only authorised staff can access a limited amount of personal information for specific purposes.
Regular Audits
Our security measures are reviewed regularly and updated as needed.
However, no method of transmitting or storing information over the internet is 100% secure. We are committed to protecting your information to the highest degree, but we cannot guarantee complete protection against unauthorised access.
7. Data Retention Period
We retain your personal information only for as long as it is necessary or legally required:
- Account information: For the duration the account is active and for the legally applicable period after the account is closed.
- Financial transaction records: For the legally applicable period from the date of the transaction.
- Communication history: For the period necessary for dispute resolution and service quality improvement.
- Technical logs: For the period necessary for security reviews.
After the set period, information is securely deleted or anonymised in a way that makes it no longer possible to identify you.
8. Your Rights & Controls
Every user registered on the ff111 platform enjoys the following rights:
8.1 Right to Access Information
You have the right to know what information we hold about you. Contact our support team to obtain this information.
8.2 Right to Correct Information
If any information stored in your account is incorrect, you may request a correction. Identity verification may be required for some changes.
8.3 Right to Close Account
You may request to close your account at any time. When an account is closed, collection of new information will stop, however some information will be retained for the legally required period.
8.4 Right to Opt Out of Marketing Communications
If you wish to opt out of our promotional communications, let the support team know. However, it is not possible to stop important account-related messages.
8.5 Right to Lodge a Complaint
If you have any concerns or complaints about this privacy policy, please contact us. We are committed to resolving your complaint within a reasonable time.
9. Protection of Minors
ff111 strictly prohibits its services for anyone under the age of 21. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.
If you believe a minor is using our services, please contact us.
10. Policy Changes & Updates
ff111 reserves the right to update this privacy policy as needed. For any significant changes, we will notify you in the following ways:
- Displaying a clear notice on the website
- Sending a message to your registered email
- Notifying you about the changes at login
If you continue to use the services after changes have been made, you will be considered to have consented to the revised policy. If you do not agree to significant changes, you have the right to close your account.
11. Contact Us
If you have any questions, concerns, or requests about this privacy policy, please contact us. Our privacy support team is available 24/7.
- Email: [email protected]
- Live Chat: Available 24/7 through the website, support in Bengali and English
We will process your request as soon as possible and provide or correct information after identity verification.
Have a privacy question?
Our support team is available 24/7 to assist you. Get support in Bengali via ff111's live chat.
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